Hotel Eden am Zoo

Katerina Holzmannova (Gruppo di amici),

Good day, we were very disappointed with our choice of hotel. Although the hotel was cozy and in a good location, the service was very poor. Before arrival, we made a written agreement for free parking through the vignette. As soon as we arrived at the hotel, the lady at the reception informed us that they were not available for us, but that we could park anywhere, that the parking lot would pay us at the end of our stay. Unfortunately, that did not happen on the day of departure. Another receptionist told us that the parking garage, which cost 36 Euros for 2 cars, would not pay us because we parked in the parking lot and not on the street. However, no such information was provided to us upon arrival. They claimed that we were told that we should make up our minds now and that it is our fault. We were very upset with the approach of the staff and the management. They did not admit their mistake and refused to reimburse us for even a proportional part of the parking. I travel a lot and I have to say that I have never encountered such behavior. It was not so much about the 36 euros as about the hotel's attitude towards the situation. This hotel does not value its customers and I would definitely not return here again and would not recommend it to anyone from my neighborhood. Really big disappointment and I speak for everyone in general. Sincerely, Katerina Capakova's reaction to Katerina Holzmann's booking