Four Seasons Hotel Hangzhou at West Lake

5 Lingyin Road , Hangzhou , Xihu China
(4.3 km from center )
Availability and prices  |  Rooms info and prices  |  Accommodation info  |  Guest rating and reviews  |  Conditions

Sitting in the northwest corner of the alluring West Lake, Four Seasons Hotel Hangzhou at West Lake boasts views of traditional Chinese gardens from most units.



Four Seasons Hotel Hangzhou at West Lake is around a 10-minute walk from West Lake Impression show theatre. It is around a 20-minute drive from Hangzhou Railway Station and around a 50-minute drive from Hangzhou Xiaoshan International Airport.



Rooms are decorated with satin embroidery on which traditional Chinese flowers and birds are painted. Fitted with carpeted floor, all soundproofed rooms come with an easy chair, a sofa, writing desk, side table and a flat-screen TV. The private bathroom has a bathtub, a separate glass shower stall with a rainshower and a large basin vanity with television.



The property offers an indoor pool, meeting and banquet facilities, spa and wellness facilities and WiFi in all rooms and dining areas. The property’s concierge team helps guests to organise excursions with ticketing services. Luggage storage and currency exchange can be found at the 24-hour reception. For family with children, a playground and babysitting services are provided for guests’ convenience. After a long journey, relaxing on the sun terrace is a nice choice. For those who wish to explore the city by themselves, bikes are available.



Dining options are available at the 2 on-site restaurants. Jin Sha serves Hangzhou, Shanghai and Cantonese food, while WLB serves continental cuisine. Afternoon tea and cocktails can be enjoyed in the lobby lounge.

Availability and prices

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Room / Apartment types

Accommodation basic information - Four Seasons Hotel Hangzhou at West Lake

Number of rooms/ units:

77

Check in:

15:00 -

Check out:

- 12:00

Children allowed

Cots and extra beds

  • Cot or extra bed from age 0 to 17 from price 0 JPY
  • Cot or extra bed from age 18 from price 6227 JPY
  • Cot or extra bed from age 0 to 2 from price 0 JPY

Services / Facilities

Accessibility

  • Accessible by lift
  • Adapted bath
  • Entire unit located on ground floor
  • Entire unit wheelchair accessible
  • Roll-in shower
  • Shower chair
  • Upper floors accessible by elevator
  • Walk-in shower

Activities

  • Bike tours
  • Cycling
  • Tour or class about local culture Paid extra

Business facilities

  • Business centre Paid extra
  • Fax/photocopying Paid extra
  • Meeting/banquet facilities Paid extra

Cleaning services

  • Daily housekeeping
  • Dry cleaning Paid extra
  • Ironing service Paid extra
  • Laundry Paid extra

Cleanliness & disinfecting

  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Property is cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against Coronavirus

Common areas

  • Games room
  • Garden
  • Sun terrace
  • Terrace

Entertainment and family services

  • Babysitting/child services Paid extra
  • Kids' outdoor play equipment

Food & Drink

  • Bar
  • Breakfast in the room
  • Fruits
  • Kid meals Paid extra
  • Restaurant
  • Room service

Food & drink safety

  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas

Miscellaneous

  • Air conditioning
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • Heating
  • Key card access
  • Lift
  • Non-smoking rooms
  • Non-smoking throughout
  • Soundproof rooms

Physical distancing

  • Cashless payment available
  • Contactless check-in/check-out
  • Mobile app for room service
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

  • Beauty Services
  • Body treatments
  • Facial treatments
  • Fitness
  • Fitness centre
  • Fitness/spa locker rooms
  • Foot massage
  • Full body massage
  • Hair treatments
  • Hot tub/jacuzzi
  • Massage Paid extra
  • Spa and wellness centre Paid extra
  • Spa facilities
  • Spa lounge/relaxation area
  • Spa/wellness packages
  • Sun loungers or beach chairs

Reception services

  • 24-hour front desk
  • ATM/cash machine on site
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Lockers
  • Luggage storage
  • Private check-in/check-out
  • Tour desk

Safety & security

  • 24-hour security
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Safety deposit box
  • Security alarm
  • Smoke alarms

Safety features

  • Face masks for guests available
  • First aid kit available
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property

Services

  • Free WiFi
  • Internet services
  • WiFi

Transport

  • Bicycle rental
  • Car hire

Guest rating and reviews 92%

Four Seasons Hotel Hangzhou at West Lake 5 Lingyin Road , Hangzhou , Xihu 92 100 81 Total 92% from 100%
based on 81 ratings

Payment cards

This accommodation accepts the following payment cards.:

American Express Visa JCB Diners Club Euro/Mastercard

Payment and cancellation conditions - Four Seasons Hotel Hangzhou at West Lake

Conditions may vary, for exact conditions enter dates of your stay.
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